Refund policy
At Soundmagic, we want every customer to be happy with their purchase. Please read our Refund & Returns Policy carefully before placing an order.
Change of Mind Returns
We do not accept returns or provide refunds for change of mind.
This includes situations where you have ordered the wrong item, changed your mind after purchase, found the item cheaper elsewhere, or decided the product is no longer suitable for your needs.
For health and hygiene reasons, opened earphones, earbuds, ear tips, and related accessories cannot be returned unless the product is faulty or otherwise required by Australian Consumer Law.
Faulty or Damaged Products
If your product arrives faulty, damaged, or is not working as expected, please contact our customer service team as soon as possible at:
Please include the following information in your email:
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Your order number
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Your full name
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A description of the issue
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Photos or videos showing the fault, if applicable
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Proof of purchase
Once we receive your request, our team will review the issue and may ask you to return the product for assessment.
Assessment Process
Returned products must be assessed before a refund, replacement, or repair can be approved.
If the product is confirmed to be faulty, we will offer a remedy in accordance with Australian Consumer Law. Depending on the issue, this may include a repair, replacement, or refund.
If the product is found not to be faulty, or the issue was caused by misuse, accidental damage, unauthorised repair, normal wear and tear, or failure to follow product instructions, we may decline the refund or replacement request.
Return Shipping
Please do not return any product without contacting us first.
If your product is confirmed to be faulty, we will provide further instructions regarding the return process.
If a returned product is assessed and found not to be faulty, you may be responsible for any return shipping costs.
Refunds
If a refund is approved, it will be processed back to your original payment method.
Please allow a reasonable processing time for the refund to appear in your account, depending on your bank or payment provider.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy is intended to limit your rights under Australian Consumer Law.
Contact Us
For all refund, return, or warranty enquiries, please contact us at: