Shipping policy
This Shipping Policy applies to orders placed through soundmagic.com.au.
This website is operated by Soundmagic Australia. Throughout the site, the terms “we”, “us” and “our” refer to Soundmagic Australia.
Order Processing
We aim to process and dispatch orders as quickly as possible.
Orders are usually processed within 1–2 business days, excluding weekends and public holidays.
During busy periods, promotional events, or holiday seasons, processing times may take longer than usual.
Shipping Within Australia
We currently ship orders within Australia.
Shipping options, delivery costs, and estimated delivery times will be shown at checkout before you complete your purchase.
Delivery times may vary depending on your location, shipping method, and courier service.
Delivery Times
Estimated delivery times are provided as a guide only and are not guaranteed.
Once your order has been dispatched, delivery times may be affected by factors outside our control, including courier delays, weather conditions, public holidays, or high parcel volumes.
Shipping Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation email with tracking details, if tracking is available for your selected shipping method.
Please allow some time for tracking information to update after dispatch.
Shipping Address
Please ensure your shipping address is correct before placing your order.
We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist, but we cannot guarantee that changes can be made after an order has been processed or dispatched.
Lost, Delayed, or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking details first.
If you still need assistance, please contact our customer service team at:
Please include your order number, full name, and delivery address so we can help investigate the issue.
Damaged Items During Delivery
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number, photos of the damaged item, and photos of the packaging so we can review the issue.
International Shipping
At this stage, we may not offer international shipping unless stated otherwise at checkout.
If international shipping becomes available, any applicable shipping fees, customs duties, taxes, or import charges will be the responsibility of the customer.
Contact Us
For shipping questions, product enquiries, or help with an order, please contact our customer service team at:
You may also complete the contact form on our website.